Forum Discussion

MA377REA's avatar
2 years ago
Solved

''Destination folder doesn't exist''

Hi, so I tried to delete my Sims 4 game, due to low space. Then, when I tried to download it again, it took a very long time for anything to even come up. Finally, it came up ''destination folder doesn't exist'', and automatically paused the download. I tried so many times to change folder, and try downloading again, but the same problem keeps popping up, and I don't know what to do. Any tips??? ☹️

  • @MA377REA  Please create a new folder on D.  Call it whatever you want, just not "The Sims 4."  Choose that folder when you want to install the game.

    If that doesn't work, uninstall the EA App and reinstall it.  When you reinstall, you should see the option to "customize setup" or similar.  The only option there is to choose a custom install location; choose the new folder you created on D.  Then try again to install Sims 4.  The App should automatically try to install to the custom location.

17 Replies

  • nachosbaby22's avatar
    nachosbaby22
    2 years ago

    I downloaded the program file on my hard drive and then changed my download destination to the same but changed the C to a D and it didnt work but I'm trying to download it on steam so far it's going well just takes a while to download lol

  • nachosbaby22's avatar
    nachosbaby22
    2 years ago

    I downloaded the program file on my hard drive and then changed my download destination to the same but changed the C to a D and it didn't work but I'm trying to download it on steam so far it's going well just takes a while to download lol

  • LadyAngelchan's avatar
    LadyAngelchan
    Rising Rookie
    9 months ago

     I was updating my Sims 4 when I got this

    So, do I need to reinstall EA app?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    9 months ago

    @LadyAngelchan  That error is typically antivirus-related.  So set exceptions in your AV for EADesktop.exe; plus TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the entire Bin folder they're in.

  • Hello! I've been trying to update my game, and I've tried everything I know how to do, but it doesn't seem to work. It keeps getting stuck at 2%, and I've been trying to get it to update for like 6 hours now, lol, I might just have to wait until next weekend so my dad can fix it.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    9 months ago

    @nirvana9400  I've merged your post with another thread about the same error.  Please try the suggestions earlier in the thread.

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