Forum Discussion

mark333000's avatar
mark333000
3 years ago
Solved

Did your games disappear as well?

I restarted and rebooted the EA Desktop app, and my games have vanished!  Going into my account, it does show I purchased them.

However, inside the app itself, it prompts me to buy these games if I want to play them.  I was on last night and everything was fine.  Now they're all gone: The Sims 3, The Sims 4 and all the expansion packs I've bought.

Any other way to fix this besides restarting and rebooting?

I am on a PC running the newest version of Windows

pc
  • roberta591's avatar
    roberta591
    3 years ago

    @mark333000  Are you running the BETA version of the EA app? If so uninstall and download a fresh EA app installer. It seems to be ok now and I haven't noticed any issues in the last 3 weeks. A couple of days ago I think there was a slower then normal response from the EA server but it did work so I didn't think anything of it but right now the EA app is working and The Sims 4 is running.

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @mark333000  The EA App has been down intermittently this week, including today.  So please check back in an hour or so.  In the interim, you can try launching Sims 4 from its desktop shortcut, or from TS4_x64.exe if you don't have a shortcut.

  • roberta591's avatar
    roberta591
    Hero (Retired)
    3 years ago

    @mark333000  Are you running the BETA version of the EA app? If so uninstall and download a fresh EA app installer. It seems to be ok now and I haven't noticed any issues in the last 3 weeks. A couple of days ago I think there was a slower then normal response from the EA server but it did work so I didn't think anything of it but right now the EA app is working and The Sims 4 is running.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @mark333000,

    We are tracking this issue here. 🙂

    We have been notified by the EA app teams that this issue has been resolved. However, your EA app should be up to date to see if the issue has been resolved for you as well.

    Please check if your EA app is up to date. You can do so by clicking the hamburger menu in the top-left corner of the EA app, followed by clicking on 'About'.

    If the EA app shows "20450-c8dab35e4a" at the end, you should be okay. Anything lower than 20450 is an older version of the EA app.

    If you see a lower number at the end, please run the 'EA Updater' that should also be installed on your PC (comes with the installation of the EA app).

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