Dimmed screen and lines all over my screen, HELP!!

Omg, I am literally going through this same thing. I need help asap. I just really want to play the sims.

@korimarie and @aariiqna  Please run a dxdiag and attach it to a reply here.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

here is my dxdiag. 

Thank you so much! It worked!

Can anyone help fix my display? 

Disclosure: Last week I went to play the Sims and it asked for an update. I'm on a laptop so storage is tight. The update couldn't download without freeing up space. I used a windows disc clean up command (admittedly one I had never used before) and got rid of some items (unfortunately, I have no idea what they were) and the update downloaded. When I started the game, the screen looked like the attached images. It is very dim, has brighter thin lines going through it.. and when I click a dialog box and then close said box, the outline of the box is ghosted into the screen.

Solutions I've tried: I've attempted to uninstall and reinstall the game at least 3 times. I've also tried deleting ALL of the sims program files from my C drive so that new ones would generate (if I inadvertently deleted something I shouldn't have on the disk cleanup). Nothing is fixing it. 

I am no tech/gaming guru, so I'm at a loss. Any help is appreciated!

The same thing is happening to me as well. Here is my dxdiag:

Please help!

@kenny1434  Thanks for the dxdiag, which doesn't list the CPU for some reason (probably just a glitch) but does list the integrated graphics chip and its very old driver.  So I can be reasonably certain that this is the correct updated graphics driver (it's the same for the whole family of processors and iGPUs).

https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-3000-series/amd-ryzen-7-3700u.html

Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before trying to play.