Community Manager@emiliadelrey The dxdiag is helpful because EA is trying to gather data about affected users. Your dxdiag shows that your graphics driver is four years old, which may be the problem. If you'd like to try updating, install this driver:
@deblake60 I'm sorry to say I'm stumped here. The only other suggestion I have would be a clean uninstall (with Revo) and reinstall of both Sims 4 and the EA App, using a fresh admin Windows account, with your antivirus disabled during the process. I'll keep an eye out for other potential causes of this error as well.
@deblake60 I will do that.
@TacticalPaws1 Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@I-Sim4ever_80 Please post a dxdiag as well, so EA gets the relevant info.
@Karababy52 The studio driver is optimized for professional workloads. It may run games fine, but that's not the purpose it's written for, so it's always best to use the game-ready driver if you don't need the studio driver for other purposes.
Your currently-installed driver should be fine, but you can update as an experiment if you want, and roll back if you don't like the results. As long as you don't clean-uninstall your current driver, or choose to clean-install the new one, the old driver should still be available. Hit Windows key-X, select the Device Manager, expand Display Adapters, right-click the GTX 1050, click Properties, then Driver, and you'll see the option to roll back.
@rileewadsworth Your saves should be in the folder you've moved, and you can copy or move them to the new Sims 4 folder to regain access to them. You'll probably also want the contents of Tray (saved households and builds), perhaps Screenshots and Recorded Videos, and UserSettings.ini and/or accountDataDB.package (not sure about this one yet) for the login rewards. The rest can be discarded.
It worked. Thank you!
@puzzlezaddict Thank you so much for your reply! Since you say it should be fine, I'll stay with my current driver version, for now. 🙂
I'm having a problem with using control alt delete and the windows key (Windows 10 HP)
I just opened my game and had a problem when trying to enter CAS where it wouldn't load (I've had this problem since the last update and never found the cause)
I went to use Control Alt Delete to close my game and it wouldn't let me use the windows key so I could close the game like I have for years whenever I have some kind of loading problem.
I didn't have this issue two days ago which was before the update.
I checked earlier and my computer has DirectX 12 installed.
My NVIDIA driver updates monthly.
I'm going to try repairing the game and if that doesn't help then I'm going to revert back to DirectX 9.
Before the update I could press the window key and look up tips and cheats if I needed a reminder and get back into the game with no issues. Now I can't.
Dual Laptop here too, and first I only got DX9, not even option for DX11 .
But after many here, going to NVIDIA control panel, selecting my NVIDIA card from settings, I could launch game just fine and with DX11.
Changed the setting back to "autoselect" , game launched with DX9 again.
Community Manager
