Solved
DLC dowload stuck at 'preparing'
Hello, I have an issue downloading the 'snowy escape' and 'Get Together' packs. Here are some problems that I've noticed - In the EA app, both packs are in downloadable add-ons but when I try...
Hey there @Octobergrl,
It sounds like there may be some issues with your Get Together and Snowy Escape entitlements on your EA account- this isn't something we can verify or check on through AHQ since we don't have access to your account details here on the forums, so live support will need to look over this again for you and see what's going on.
Please reach back out to live support from the help site here and ask them to check your game entitlements for these packs- I'd also recommend linking this AHQ conversation when you contact in so the team has further information to reference. Please let me know if you run into any issues getting through the help site.
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