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Xenzia_93's avatar
Xenzia_93
Rising Newcomer
1 day ago

Re: Sims 4 - Packs missing from EA app

Hi, below you will see a collage of varying screenshots, all of which show when each DLC was last installed and played, I even included a screenshot of my saves in game showing that I was using the DLCs as well, what you can also see in that same screenshot i that apparently even though I am picture with a DLC (The Pets DLC) I apparently need all the DLC listed underneath my save, which doesn't make any sense. When I'm in the EA launcher it states when they were last installed but it doesn't give me an option to activate them or view them through the base game, I click on any of those and it brings me to a screen to buy them instead of recognizing that I already have them. I've had this game since 2019, but all of my time on the game is gone, it's like Origin switched to EA and it stole back all of my content. The pack folders show up in my files but I apparently don't own them. I just want my game back, I had like 20 DLCs, some weren't even registering here. My deceased cat is on one of the saves so I really would just like my expansions back.... Thank you to anyone that can help...

 

1 Reply

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey Xenzia_93​,

    Please confirm if you have, by any chance, logged in the EA app using a different EA Account than the one you used to buy the expansion. 

    If you purchased the expansion from the EA app, check your order history and email inbox for the purchase confirmation email. It might help you identify the correct EA Account to log in to. You might have multiple EA accounts that need to be merged.

    I'd also recommend following this guide to find games missing from the EA app, clearing the cache and reinstalling the game sometimes helps.

    If nothing works, please reach out to the Customer Support team using the Contact us button at the very bottom of the missing games guide.

    Our advisors will do their best to continue helping you by taking a closer look at your EA Account and game licenses. 

    Thank you for your patience with this.