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campepsi's avatar
campepsi
Seasoned Novice
7 years ago
Solved

Do promo codes work for Sims 4 game packs

I've never used promo codes before, so I know nothing about them. 

I dont have a credit card so for all online things I have to get a prepaid one.
Someone bought me a 25$ CAD prepaid vanilla card so I could buy the Strangerville Game pack because they thought the game was only 20$. The game is indeed 20$ USD but in CAD it's  25,99 without taxes, so in the end its 29,88$. It's way over than the prepaid card I was given and I cant simply get another one. Only way I can get the pack would be with a promo code. I've tried many but I always get ''This promo code does not apply to one or more item in your cart''. I'm assuming this means the code is valid, but not on the game I want to buy. I'm aware there is a 30 days after a game is released where promo codes wont work, but as far as I know, its been 30 days, so maybe I'm too impatient and need to wait a bit more, but I dont want to get my hopes up only to find out promo codes do not apply at all on game and stuff packs. It's been a month since I've got the card and Origin is almost nagging me about it, its like the first thing I see when I log in ''Hey look, the game you want but cant have''. Not pleasant. I've try googling this question before but found no answers, that's why I came here to ask.

pc
  • EA_Solaire's avatar
    EA_Solaire
    1 day ago

    Yes, valid EA promotional discount codes and Creator Codes work for The Sims 4 Game Packs when purchased through the EA app or EA.com, provided the pack is older than 30 days and not part of an active conflicting sale. 

    Game Packs  and Expansion Packs will be eligible 30 days after release, however Bundles, Sale Items and Moola are not eligible for promotional codes. 

    In order to redeem any promotional codes you might have, you can follow these steps in the EA App:

    • Select Browse to find the game you want to buy.
    • Select Buy the game.
      • If there are different editions of the game available, select Select edition to choose the edition you want to buy, then select Buy.
      • If there’s only one edition of the game available, select Purchase.
    • You can choose to pay with a saved payment method, enter a new payment method, or use your EA Wallet.
    • Select Proceed to Review Order.
    • On the Review Order page, select Enter Promo Code.
    • Enter your code and select Apply code.
    • Select Pay Now to complete your purchase.

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  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Yes, valid EA promotional discount codes and Creator Codes work for The Sims 4 Game Packs when purchased through the EA app or EA.com, provided the pack is older than 30 days and not part of an active conflicting sale. 

    Game Packs  and Expansion Packs will be eligible 30 days after release, however Bundles, Sale Items and Moola are not eligible for promotional codes. 

    In order to redeem any promotional codes you might have, you can follow these steps in the EA App:

    • Select Browse to find the game you want to buy.
    • Select Buy the game.
      • If there are different editions of the game available, select Select edition to choose the edition you want to buy, then select Buy.
      • If there’s only one edition of the game available, select Purchase.
    • You can choose to pay with a saved payment method, enter a new payment method, or use your EA Wallet.
    • Select Proceed to Review Order.
    • On the Review Order page, select Enter Promo Code.
    • Enter your code and select Apply code.
    • Select Pay Now to complete your purchase.

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