Save files disappear
My Sims save files completely disappeared right after the September 2026 update on PC, EA App.
I tried checking my local folders and my OneDrive account, but the game is only generating a brand-new folder with a test save.
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3 Replies
DillyBarBoy This guide lists a couple other ways to search for missing files:
⚙️[PC] Sims 4 Missing User Content (saves, mods, etc.) | EA Forums - 12636780
As for why this happened, where is your game installed? You can see the location in the EA App, under Sims 4 > Manage > View properties. And how much free and total space do you have on your system drive? Open a File Explorer window and click This PC in the left panel, and you'll see the stats for each drive.
I don’t know much about computers and stuff. And all of this is stressing me out. Could you maybe dumb it down?
DillyBarBoy The guide is meant for people who don't necessarily know their way around computers. Most of it makes perfect sense if you folllow the instructions: you'll see the same thing on your screen that's in the guide screenshots, and then you'll know what to do next. If there's a particular step that's giving you trouble, let me know. But I can't rewrite the entire guide based on my predictions of which steps you might be getting stuck on.
As for the location where Sims 4 is installed, I already described where to see it. Please open the EA App and have a look.
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