Duplicates on packs
Hiiii! So I have bought some packs whit Appel Pay and most on the packs has comes as duplicates. So I have two of the same world but only one that I can play whit. I have lite five packs that have th...
Forum Discussion
Hi!! Thank you! I talked to the support today and they said that the team was going to take a look at the problem and that hey couldn’t do anything right know. Do you know how long it can take? They also send me a link that took me here and said that I maybe could find someone that had experience the same problem.
EA_Mako
Community Manager
Community ManagerHey WimmaDodo,
That would depend on when those purchases were originally made as well as some other account specifics, so it's nothing I'd be able to determine or detail here on the forums I'm afraid.
When it comes to duplicate purchases, unfortunately no one on the forums would be able to assist. Anyone that had this issue in the past would have also needed to have support take a look since they'd be the ones able to make adjustments to certain purchases, depending on the situation. I would definitely recommend resuming the case from your case history page to speak with support again if you still had any concerns.
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