Forum Discussion

Seasoned Traveler

3 years ago

EA App deleted entire Electronic arts game folder on new Sims4 reinstall

Was originally running sims 4 on origin, just reinstalled game due to PC rebuild and widows reinstall and windows docs and settings migration on new ssd, EA app pop up came up after origin install a...

playeranubis7

Seasoned Traveler

3 years ago

@playeranubis7 I now think EA app has hidden game file not deleted as preinstall checked drive space, after install I have 30gb less space available than should be (30gb was the size of EA game file), windows unable to locate even after show hidden files after override. EA app trashed my new install, I'm now going to seek compensation off EA for trashing my personal data, and causing harm to my pc drive - totally unacceptable, this program should not be forced until all bugs resolved

jpkarlsen
Hero (Retired)
3 years ago
@playeranubis7
The EA App does not delete anything. Your explanation of what happened are a bit vague so let us see if I understand you correctly.
You rebuild your PC for some reason and reinstalled Windows after doing this.
Please explain what you mean by "docs and settings migration".
You installed Origin but got the popup that you needed to Install the EA App.
Once you had installed that you used it to reinstall the Sims 4. Correct?
You then say that OneDrive got interrupted in syncing the files on there. Probably including your Documents folder with the EA folder.
What do you mean you have access to partial mods?
Could you start the game from the EA App? If so the EA folder in documents will have been recreated.
Please look at what you have on OneDrive. Do you have the EA folder in documents there? If so you can restore your saves and other stuff in The Sims 4 folder there to your corresponding folder on your SSD.
If you need more help please refrain from speculation but tell exactly what you see.