EA app PC : Problem downloading Sims 4
Hello. Earlier today, I decided to do a deep clean op of my Sims 4 game, I completely uninstalled it rather than spending a long time removing my mods and CC, so that I would be sure they would be p...
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@bluemystral Please clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Uninstall the App, and restart your computer. Reinstall the EA App, then create a new folder into which you'll install Sims 4. This folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games. When installing Sims 4, choose that folder, and let me know whether it works.
You can try installing just the base game if you want; once you've launched Sims 4, the EA App should start installing all your packs automatically.
If you use a third-party antivirus, disable it before reinstalling the EA App, and don't reenable it until you've launched Sims 4 at least once. When you do reenable it, set exceptions for TS4_x64.exe and EADesktop.exe before trying to play again. As long as you're not doing anything else while the antivirus is disabled, your computer should be safe.
Hi,
So I've tried doing it again following what you told me and it didn't work. I tried with the default path for the file as well as the way you told me and it didn't work. Without the antivirus activated when I did
@bluemystral There was an EA App outage a few hours ago that's just been resolved, so that might have complicated things. I'm not saying it caused your original issue, only that the workaround might not have helped because of the outage. So please try downloading again now, after clearing the EA App cache again.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know which drive you're trying to install Sims 4 on, if you have more than one.
Hi,
So it still isn't working. I forgot to mention(though I'm not sure if it means anything) is that it keeps being on "preparing" for a long time and then the popup I showed in my original post appears.
Anyways, I tried again and it still didn't work. So I did the other thing you mentioned, so here it is.
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