EA App Required Now?

The EA App will download, but when trying to install the app, it will take forever and then this is said "Something went wrong...the EA app encountered an error and counted finish installing" I then send error report by hitting the "OK" button. The only way I can then close Origin is through Task Manager. I have never gotten any EA Error Reporter ID number. I can't even play Sims 4 through Origin & not able to enable offline as my choice. As mentioned above, I am thoroughly upset and disgusted with Electronic Arts, have an app that will not or can not install on ones computer, yet EA wants us to continue purchasing DLC at our own expense.