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silverberry23's avatar
silverberry23
Seasoned Newcomer
9 hours ago

Game causes pc to overheat and forcibly restart out of nowhere

Since Monday (so before the new update) I can't play the game for more than half an hour without my computer restarting with the message "Your PC ran into a problem and needs to restart". This message flashes on the screen for a split second before restarting, so I don't have enough time to provide a screenshot or error code. I downloaded HWinfo and it seems like the issue is because of overheating. Right before my mini pc reaches 90 degrees is when it crashes and restarts. 

I'm confused because this happened overnight and had been working perfect before. The Sims is also the only game that causes it, other heavy games do not crash.

I play on a Beelink SER5 Pro Mini Pc that I purchased around 2 years ago and has been working fantastic up until now. I also play with CC,  I already tried removing all the CC and starting a new save, but it makes no difference.

It seems like this is a Sims 4 issue for me and not a pc one as it happened overnight and does not occur with other games, but I would still like to hear your thoughts on this and any advice as I can't think of anything that might have changed from Sunday to Monday.

crashing
hardware

5 Replies

  • Changkra's avatar
    Changkra
    Seasoned Traveler
    7 hours ago

    This is the reason I wont build a mini.

    firstly run scans on your hard drive, it could be about to fail same with your memory. Added to that you may need the coolant replacing in the P.C., just done mine but I'm also in process of upgrading.

    Start from here. Obviously gaming does raise the temp of hard drives but 90 does seem excessive.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 hours ago

    silverberry23​  What component is reaching 90º?  That's not too hot for most processors, although I think there are a few models still around that are supposed to stay cooler than that.  (It IS too hot for a discrete graphics card though.)  And it wouldn't be a surprise for the CPU to go over 90 when running Sims 4, depending on the model.  They're supposed to get the work done as quickly as possible, which of course means more heat output.

    For reference, please also provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • silverberry23's avatar
    silverberry23
    Seasoned Newcomer
    2 hours ago

    I was talking about the CPU, I should have clarified sorry!

    I've attached the dxdiag, hopefully it provides some insight.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 hour ago

    silverberry23​  You're getting a lot of BlueScreens of various types: illegal instructions, attempts to access memory in multiple invalid ways, a stack buffer overrun.  Since this apparently came on suddenly, there's probably a single underlying cause, but it's not always clear what that is.  It could be a hardware error, especially since CPU and RAM issues can look like almost anything.  It could also be a virus or a seriously broken driver, or something else on the software side.

    So I'd like to take a look at some crash dumps.  Go here:

    C:\Windows\Minidump

    For the most recent 3-5 files, right-click them and Copy, then right-click the desktop and select Paste.  From there, zip them together (highlight all, right-click, Send to > Compressed file), upload the .zip to a third-party filesharing site, and link it here.  If you use Google Drive, make sure "anyone with the link" can view the upload.

  • silverberry23's avatar
    silverberry23
    Seasoned Newcomer
    1 hour ago

    Here it is, please let me know if I didn't do it correctly! And thank you so much for helping me

    https://limewire.com/d/eCSdz#772Rph4k95

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