EA App Required Now?

I was forced to switch to EA App just yesterday. The transfer went smooth and I was able to load and play my game. All day today when trying to load my game I have been presented with "Things are taking a little longer than usual to load up. Hang tight while we try to resolve the problem". EA Help don't have any answers to fix this. the process they show is to clear cache. I did multiple times. My Feedback Is: If we are going to be forced from disc to origin to EA app, after all the money we pay on the games, we should not be forced to deal with problems that occur on EA's end... We should not be forced to figure out a problem EA's app is having... And with all the money we've invested in the Sims 4 alone, we should not be forced over to an app that does not work like facebook... What I mean by "work like facebook" is that us users should be able to access our costly games and play them at any time we want without interference from a faulty app/system that we are utilizing by no choice of our own. This is just a little feedback from me and my strong opinion.
This was meant for the Feedback category. In hindsight I see that it did not go there. I don't know how to move it there either. Sorry