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Zopo959's avatar
Zopo959
Newcomer
9 months ago

EA App says "Download via Steam" even though I don’t own the Steam version

Hi, I’m having a strange problem with The Sims 4 on the EA App. I have never owned the Steam version — my game and all DLCs were bought directly on EA/Origin. Suddenly, when I try to launch the game...
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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
8 months ago

Hi Zopo959​ 

This sounds like you still have Steam linked to your EA account- I'd recommend you get in contact with the live support team so they can review your account info an be sure your Steam has been removed.

You can reach out to live support for more help on this from the site here. 

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