EA App works but mods and cc don't.
I bought a gaming PC yesterday so this is all a very fresh install. I installed the EA App and from there I loaded 54 Sims 4 EP, GP, SP, and Kits. The game itself, runs beautifully, and I've not enco...
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1) Try downloading the content through Origin instead. (The EA App still has some issues.) You can install Origin using the link here:
It's fine to have both apps installed on your computer; you just can't run them at the same time.
2) I wouldn't worry about it at this point. If you run into an issue that seems related to the game's program files, we can address it then.
3) It sounds like the game is reading a different Sims 4 user folder than the one where you've added the mods and custom content. So please use this in-game method to find your user folder:
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
That's the location where you need to add your mods and custom content. If that doesn't help, please post the file path you see there. It's fine to write [username] rather than your actual username, but leave the rest of the file path intact, and let me know if you see the wrong username, i.e. not the one associated with your Windows account.
Having an unrecognized graphics card doesn't have anything to do with the other issues. However, you should only have seen the message the first time you launched the game. The fact that you're seeing it repeatedly suggests that the file that stores this info is getting deleted or reset. The the location of your user folder should clarify things.
Could the EA App be the reason that my game installed into two different directories?
Here's what I have found: The normal path is C:Users/katbr/documents/Electronic Arts/The Sims 4. The game fully loaded there. BUT it also loaded in C:Users/Public/Public Documents/Electronic Arts/The Sims 4. For whatever reason, the game is running from the Users/Public/ path. All the save files, screenshots, vids, and (manually installed) mods all operate from this pathway. Custom Content (using TSR CC Manager) goes into the Users/katbr/ path and doesn't show in game (issue is being worked out with TSR). Could the EA App cause this dual directory issue? I have no problem with the pathway being Users/Public/ but I just wish that 20gigs of game didn't load twice onto my computer.
EDIT: I've decided to go back to Origin and see if that helps. I'll let you know.
@ReikiKat It's odd that Sims 4 is reading the Public folder rather than the typical path. And I haven't heard of this issue in relation to the EA App specifically either. (Sims 4 does occasionally choose the wrong file path for the user folder, but that's been true since before the EA App existed.)
Have you changed the default location of Documents for this user account? You can check by opening a File Explorer window, right-clicking Documents in the left panel (the one with the special icon, not just a folder), and selecting Properties > Location. The location should be Users > your username > Documents, but if it points to the Public folder, that would explain the issue.
If you don't mind using the Public folder, you can transfer your mods and custom content to that Sims 4 folder and then delete them from the original location, thereby clearing up all that extra space.
To be honest, I've not heard of this either. I checked the default locations of both Documents. Directory 1 says: C:Users/katbr Directory 2 C:Users/Public. So they are both located correctly. BUT (I gotta laugh or I'll cry) I uninstalled everything for the 5th time (or is it the 12th?), downloaded Origin and reinstalled all games from there. Guess what? Every bit of it loaded into C:Users/PUBLIC!!!!! The only redeeming factor with Origin is that it didn't load to C:User/katbr as well. Now, with that being said, my next issue is that I used origin to reinstall Sims 4, Origin placed a shortcut on the desktop, and when I click on the shortcut it promptly tells me that Origin is NOT installed and to download/install Origin. WTH! I can't win for losing. I even went to Origin and tried to start my game from there but I can click all I want on the game and absolutely nothing happens. I'm ready to give up as I don't know what else to do.
@ReikiKat What I'd really like to know is what folder Windows is using for the default location of Documents. This is how you'd change it if necessary:
https://www.tenforums.com/tutorials/74952-move-location-documents-folder-windows-10-a.html
Sims 4 is supposed to use this default location, although the game may not switch over if you change the location after installing. (It's kind of hit or miss.) Point is, if Windows is pointing Documents to the Public folder, this is unsurprising. If Windows is still using the correct folder, then the game is being very weird.
When you say you reinstalled the game and the data went into the Public folder, do you mean that the user data (saves, mods and cc, etc.) is in Public, or the game's program files themselves are in Public? If the latter is true, that could explain why Sims 4 isn't launching. So please let me know where it's installed.
Please also let me know what antivirus you use, if any.
I also want to say that this is entirely fixable, all of it. So while it's totally reasonable to be frustrated, there's no reason to give up.
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