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lucylelaenn's avatar
lucylelaenn
Seasoned Novice
10 months ago
Solved

EA doesn’t create an ‘Electronic Arts’ folder when I install the app or any game

For context, on my old laptop I tried to move my game to an external drive but it wasn’t downloading properly and I accidentally deleted my electronic arts folders from my documents. I tried to get t...
pc
  • lucylelaenn's avatar
    lucylelaenn
    10 months ago

    I’ve just uninstalled my game and reinstalled and now it’s working?? 🙃 thanks anyways!

EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
10 months ago
Hey @lucylelaenn,

What games are you installing? Not every game makes an Electronic Arts folder in documents. Off the top of my head the Sims 4 makes it, but having a folder there isn't exactly a requirement, and if it is needed they'll make it as they need to.
lucylelaenn's avatar
lucylelaenn
Seasoned Novice
10 months ago

Yes I’m trying to reinstall the Sims4.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    10 months ago
    @lucylelaenn,

    Maybe a silly question, but have you run the Sims 4 after installing it?
    • lucylelaenn's avatar
      lucylelaenn
      Seasoned Novice
      10 months ago

      I’ve just uninstalled my game and reinstalled and now it’s working?? 🙃 thanks anyways!

      • EA_QueenBee's avatar
        EA_QueenBee
        Icon for Community Manager rankCommunity Manager
        10 months ago
        @lucylelaenn,

        I've there's anything I've learned about troubleshooting, it's better to not question it. I'm glad to hear it's working again! 🙂

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