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chronachan's avatar
chronachan
9 years ago

EA games freezing computer and crashing it

This is mostly with the Sims (with it being the only EA game I really play and all) but once I opened Dungeon Keeper and it happened upon startup, not even able to get to the title screen and I haven't attempted to open that since.

Recently my computer (a Lenovo ideapad y700) has started to freeze after a random period of time of playing the Sims 4. When it freezes everything on my computer stops working, my mousepad, keyboard, and touchscreen. If I have a mouse plugged in that will still work fine and be able to click from window to window just fine. The only way for this to stop is to hold the power button on my computer and wait for it to turn off. I've been chatting with help for hours and hours, 4-5 different times, and I've tried so much to fix it. I even thought it was fixed until today while I was using my computer (for the first time in a few days) the Sims was still up in the background and my computer all of the sudden just froze.

I have:

-deleted the game and reinstalled (manually and through origin)

-cleared the cache

-cleared any mods 

-updated origin and sims

-updated origin in beta version and regular

-uninstalled and reinstalled origin

-opened origin in compatibility mode

And a few other things I can't remember.

This only happens with EA games and is not only the Sims though most of the help I talk to has acted as if it were. I don't play the sims that often but when I do I play for a very long time at a time, and this is just a huge nuisance and I don't want anything worse to happen to my computer. If anyone could help I would really really appreciate that.

pc

11 Replies

  • chronachan's avatar
    chronachan
    9 years ago
    I don't have any option to configure switchable graphics. I did the first part though, and was trying to see if it would work, but it just broke again. The only graphic cards I have are intel and nvidia, also.
  • chronachan's avatar
    chronachan
    9 years ago
    After the most recent time of the sims crashing, my computer has not been able to power on correctly the first time I try and turn it on (it usually works when I restart it afterwards). I'm not sure if it's relevant but it is pretty unnerving to me and it's happened both times I've turned on my computer since I last played, the first time being immediately after my computer crashed. That crash was after I had set the program settings for the sims 4, too.
  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    9 years ago

    @roberta591 could you have a look at this? Sounds like there is something else going wrong with your computer. Roberta is better with things like that than I am.

  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    @chronachan The Nvidia driver should be updated. Are you playing the game with the power brick plugged in. Are you playing the game with the computer on a hard flat surface. Do other games run with out crashing? How does the computer work if you are not playing games? When you turn off the computer, does it turn off or go into the sleep mode? I also recommend going to the Lenovo support site and see if the are any newer drivers for hardware (mouse, touchscreen, etc) and update those drivers. Do you typically run more then one program at thte same time? Try closing all other none needed programs and try the game.

  • chronachan's avatar
    chronachan
    9 years ago

    I'm going to make sure the drivers are all updated right now. The computer normally runs really well otherwise, and I've played and experienced a crash both with my computer plugged in and with it not. I have to fully turn off my computer when the games crash it, not just put it in sleep mode. Also, I have tried having almost nothing open but the game, and it's still crashed.

  • nemogirls98's avatar
    nemogirls98
    2 years ago

    I'm having the same problem. How did you fix this? Nothing send to be working....

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