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CurtisHonts's avatar
CurtisHonts
Rising Novice
12 months ago
Solved

EA Launcher won't launch Sims 4

I installed the launcher
I installed the game
I hit play and the game doesn't launch it closes EA launcher, and opens it back up... it never reaches the Sims 4 'launcher'
I have read for days at this point about removing mods (no mods)
Moving the Sims 4 folder (did that) so it can make a new one
Repairing the game
Reinstalling the game
Trying it through Steam
Running it as administrator
Getting rid of background EA programs via Task Manager, and other programs that would for whatever reason mess with the launcher

I'm trying to enjoy the game I paid for, and the game I'd like to keep supporting, but your launcher won't let me

ea app
launching
steam
  • puzzlezaddict's avatar
    puzzlezaddict
    11 months ago

    CurtisHonts  The Legacy Edition was sunset almost two years ago, along with the ability to run it even if it's installed, so it shouldn't have any effect on current players.

    Please try playing in a new admin Windows account.  Make it local, as in, don't link it to your Microsoft account.  You'll be able to (try to) launch Sims 4 without reinstalling anything.  Please specifically launch the game through the EA App, not a desktop shortcut, and let me know if you see an error.

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  • CurtisHonts's avatar
    CurtisHonts
    Rising Novice
    11 months ago

    So I made a new account on local which still required I use a different email for set up, and it launched fine

    So the problem comes from a issue with my Microsoft and EA accounts communicating? something I didn't even assume was happening?

    I rather not have a second account on my computer just for playing Sims is there a way to fix this issue?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    11 months ago

    CurtisHonts  A local account specifically doesn't require an email (you should be able to choose "I don't have this person's info," as mentioned), so it sounds like you didn't make one.  But that's okay since the game worked.  What that means is that your main account is the issue.

    In the main account, please pause OneDrive syncing, if OneDrive is active at all.  Look for the cloud icon in the lower-right corner of the screen; if you don't see it, click the ^ (Tray) icon and look there.  You'll see options to pause syncing for various lengths of time.

    If that doesn't help, please try the suggestions in the first post of this thread:

    https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-already-running/td-p/13276380

    specifically the ones listed after creating a new Windows account.

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