Error Code: 0e6bd1221:1df4e8dc:80010000:00000000 when loading Sims 4

Hello everyone,

Please can someone help me? 

I am trying to load Sims 4 but each time I keep getting this error -

Unable to start
0e6bd1221:1df4e8dc:80010000:00000000

I have recently cleared the cache for Origin as the "play" functionality was greyed out in Origin and would not load the game.

I have updated my NVidia Graphic's Card.

I have disabled Origin in game.

Still having problems. 

Seems to have occurred since a recent Windows Update? I did an update yesterday and it messed up my Work From Home VPN as well (had to re-install it).

Any ideas?

Thank you

Hazel.

DX Diag is below (I can't add the whole lot) -

------------------
System Information
------------------
Time of this report: 8/8/2015, 16:53:38
Machine name: BOOTCOM-LT03
Operating System: Windows 8.1 Pro with Media Center 64-bit (6.3, Build 9600) (9600.winblue_r9.150322-1500)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 7737
BIOS: A06
Processor: Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz (4 CPUs), ~1.8GHz
Memory: 16384MB RAM
Available OS Memory: 16282MB RAM
Page File: 4529MB used, 28137MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_05FC1028&REV_09
Display Memory: 1792 MB
Dedicated Memory: 0 MB
Shared Memory: 1792 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMO1720
Native Mode: 1920 x 1080(p) (60.010Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0014.4170 (English)
Driver Version: 10.18.14.4170
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: Primitive
Compute Preemption: Thread group
Miracast: Not Supported by WiFi driver
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 3/19/2015 21:02:10, 24806000 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4956-11CF-C57F-F125B4C2C435}
Vendor ID: 0x8086
Device ID: 0x0A16
SubSys ID: 0x05FC1028
Revision ID: 0x0009
Driver Strong Name: oem87.inf:5f63e5341cc65b69:iHSWM_w81:10.18.14.4170😛ci\ven_8086&dev_0a16
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT