Error Code 0xc000007b Preventing Game Startup
Ever since the update I have been getting error code 0xc000007b any time I try and launch the game. This is preventing me from playing the game at all. I have done everything I know to fix the ...
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I have literally done EVERYTHING that EA support/other simmers/forums have told me, I'm going to loose my mind. I have updated all mods, updated the game, repaired it god knows how many times, un-installed and re-installed Origin AND Sims 4 twice, allowed access to the administrator, checked the virus and protection tab and made sure there was access, tried to do a hard scan but I don't have a Tools tab in my properties. I can get into Origin fine, but as soon as I click play it comes up with the "igoproxy64.exe- Application error. This application was unable to start correctly (0xc000007b). Click ok to close the application" error message. I haven't been able to play the Sims 4 in weeks because it just won't work! EA support didn't help. I am going insane - does anyone have any other suggestions or can honestly help me with this PLEASE?!
removed screenshots showing personal information. -puzzlezaddict
@adermc93 The reason you don't see Tools is because you're right-clicking on Documents. You need to right-click on the hard drive itself, as in C or D or whatever, under This PC.
Also, I removed a couple of screenshots that showed your full name and email address, since most people probably wouldn't want to post that on a public forum.
Have you posted a dxdiag somewhere yet? These threads are all kind of jumbled, and I can't remember. Please attach one, or another one, to a reply.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
ahh that would make sense. Okay I found the Tools tab and ran that but there were no errors, so that's another task done that didn't work. I've ran a DXDIAG and have attached it to this if you would like to have a look?
Thanks so much!
@adermc93 Okay, I know you've already tried a few things, so if I repeat something, sorry about that. But it's good to do everything again, together, because some steps might only work after a previous step has been completed.
Start with a couple of basic scans of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
If you get the message that sfc found corrupt files and was unable to repair some of them, stop here and let me know. Otherwise, restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates. If there a number pending, it might take a few tries, with restarts in between, to get them all to run.
Once that's done, you'll need to uninstall and reinstall the 2015 VC++ runtimes, which Sims 4 and Origin both use, and install new versions directly from Microsoft. Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ 2015 Redistributables, or the 2017 or 2015-2019 versions (they're versions of the same thing), and select Uninstall. Do not uninstall the versions from any other year though; they're on your computer for a reason, and they don't conflict with the newest versions.
You can download new copies of the 2015-2019 runtimes here. Be sure to install both the x86 and x64 versions.
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
Restart your computer, and try to launch Sims 4. If it still doesn't work, quit Origin, restart your computer, clear Origin's cache, and repair: open your game library, right-click on the Sims 4 icon, and select Repair. Then try to play again. Here's how to clear Origin's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If you still can't play, let me know, and please post a screenshot of any error you get. There are a couple additional runtimes that may need reinstalling as well.
Thanks for that! I have started the scans but just need to do the runtimes... but I have a question. Is it going to be worth doing all this to my laptop, or would I just be better doing a whole factory reset on my laptop and starting from scratch? I don’t really care about the mods and saves because I can just start again, I’m just a bit cautious doing all of this stuff to my laptop and on the end it still won’t work. It might not even work with a factory reset but surely it would?
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