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sbl3456's avatar
sbl3456
6 years ago

Error Code 0xc000007b Preventing Game Startup

Ever since the update I have been getting error code 0xc000007b any time I try and launch the game. This is preventing me from playing the game at all. I have done everything I know to fix the ...
pc
awkwardelf's avatar
awkwardelf
6 years ago

Hey! Im following this forum because I had the EXACT issue installing Origin that you have. After a factory reset on my PC, those two dll messages showed up when I tried installing origin. Installed both of them, then recieved the xc000007b error you are getting. went through 8 different "fixes" for it until Origin would finally install. logged in, fully installed Sims 4, and then got stuck at the point you ORIGINALLY were at, with the xc000007b error appearing when attempting to LAUNCH sims. Am now stuck at that point, having already tried every single other suggestion this forum has said, every step, in multiple different orders. the reset is was CAUSED my issue. so once you go through the steps of fixing the "dll" messages, i wont be surprised if you end up stuck at the exact point i am, which is not being able to launch the game

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@awkwardelf  I'm not sure what you've tried already, but have you disabled your antivirus and run both Origin and Sims 4 as an admin?  (Right-click on each .exe or shortcut and select "Run as administrator.")  If not, it's worth trying now.

If that doesn''t help, please try playing in a clean boot:

https://www.windowscentral.com/how-clean-boot-windows-10

After restarting, go through the Task Manager's background processes list and end any process that doesn't absolutely need to be active, for example MSI Afterburner or RGB software.

If that doesn't help either, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • awkwardelf's avatar
    awkwardelf
    6 years ago

    Disabling antivirus and running admin didnt do anything, neither did a clean reboot. 

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      6 years ago

      @awkwardelf  Try playing in new admin user account on your computer.  The username should contain only letters and/or numbers, no special characters, accents, etc.  Make it a local account, don't sign into Microsoft or enable OneDrive or anything like that, and don't open any other applications.

      If that doesn't help, would you be willing to update to the newest Windows build?  Yours is a year out of date, and while it's still supported. it may help to install a fresh build of Windows.  There are a number of Windows-related errors in your dxdiag, and the fastest way to address them would be to just install a new build.

      If you're going to do it. go to this page, using Edge:

      https://www.microsoft.com/en-us/software-download/windows10

      There will be a button at the top to download and install the newest build.  This is more reliable than going through settings.

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