Forum Discussion
@awkwardelf I'm not sure what you've tried already, but have you disabled your antivirus and run both Origin and Sims 4 as an admin? (Right-click on each .exe or shortcut and select "Run as administrator.") If not, it's worth trying now.
If that doesn''t help, please try playing in a clean boot:
https://www.windowscentral.com/how-clean-boot-windows-10
After restarting, go through the Task Manager's background processes list and end any process that doesn't absolutely need to be active, for example MSI Afterburner or RGB software.
If that doesn't help either, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Disabling antivirus and running admin didnt do anything, neither did a clean reboot.
- puzzlezaddict6 years agoHero+
@awkwardelf Try playing in new admin user account on your computer. The username should contain only letters and/or numbers, no special characters, accents, etc. Make it a local account, don't sign into Microsoft or enable OneDrive or anything like that, and don't open any other applications.
If that doesn't help, would you be willing to update to the newest Windows build? Yours is a year out of date, and while it's still supported. it may help to install a fresh build of Windows. There are a number of Windows-related errors in your dxdiag, and the fastest way to address them would be to just install a new build.
If you're going to do it. go to this page, using Edge:
https://www.microsoft.com/en-us/software-download/windows10
There will be a button at the top to download and install the newest build. This is more reliable than going through settings.