Error-code-135dec40-3fbbecd0-00000064-0
i just got a new pc, downloaded origin and sims 4 but when i try to run it i get a black screen and then it crashes with this error code 135dec40-3fbbecd0-00000064-00 i only get the error code when ...
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@rallu07 This is a frustrating error and doesn't always get fixed. But we can certainly try. Please first try running both Origin and Sims 4 as an admin: right-click on the Origin desktop shortcut and select "Run as administrator," and do the same for the Sims 4 shortcut, or the original TS4_x64.exe, if you don't have a desktop shortcut.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know what antivirus program you run. Your new computer may have come with one pre-installed, so check the info you received as well as the Task Manager's background processes list.
running as admin didn't work and the only antivirus the pc seems to have is the windows defender but i have allowed the app through the firewall and the controlled folders. i have attached the dxdiag here if it's any help.
@rallu07 Please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Please also plug your monitor into your graphics card, not the motherboard. While this may not be causing your current issue, it's better for game performance for the monitor to be connected directly to the card, so it should help down the road. This is a diagram I like to borrow from someone else:
Then download and install the newest graphics driver from Nvidia, which you can find here:
https://www.nvidia.com/Download/driverResults.aspx/170886/en-us
Restart before trying to play.
If you get the same error, please try playing in a new admin user account on your computer. Don't import any settings or data, and don't sign into OneDrive. You'll still be able to use your existing Origin account, and you won't need to redownload anything, but your saves and other content won't be available.
thank you for your advice, while it unfortunately didn't help with my error it definitely improved my pc's performance. i attached the message here. there doesn't seem to be anything wrong with it.
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