Hello, I have a problem with the Sims 4, there are 3 lots in Willow Creek that every time I try to go in I get error code 800. I have taken out my cc, deleted my origin cache, clear registry, cache, temp files, and reinstalled origin but nothing works.
EA StaffHello @Insanity2163
Do you still happen to have saves from before and after the issue occurred? In other words, saves when the lots were loadable, and saves when the lots are no longer loadable. We would like to see what exactly was on those lots before they became corrupted.
If you still have those saves, would you mind sharing them? Instructions here: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302
I really need help I have been having problems for 6 months now and I contacted EA but they couldn't fix it for me. One told be to post it on hear to get attention to the developers. Please help me solve this problem I will try my best to give you any information I have. Please looking at the three lots pains me because I love Willow Creek and not being able to play THREE lots makes frustrated and sad. Please I beg you to help as I contacted EA help and still haven't gotten a solution yet.
Did you check if any of your backup-autosave-files might have been uncorrupted?
If you sent your save files to @SimQARobo I'm sure that they're looking at it, but they might have other files too, so it can take time I guess. If you did not send your files, try doing that!
Hopefully, they can find something.
EA StaffI haven't received any files, but if any of the backup saves are before the corruption, as CMeki suggested, I would gladly take those 🙂 .
Unfortunately, for this particular issue, saves that are already corrupted aren't helpful to the team.
https://drive.google.com/open?id=1igty_wK_NE1-gERLLGU_DGr58VJbQCPy
Here is a link to the save folder the oldest one is slot_00000002.save.ver4 and the newest is slot_00000003.save. The oldest is dated back to 2016 were there was no corruption.
EA StaffThank you very much!
Would it also be possible for you to send over your entire \Documents\Electronic Arts\The Sims 4\Tray\ folder? Or would that be too many files?
https://drive.google.com/open?id=1tBUKap8u9zj8ds4BIRGs3IdVk8xbW_m2
Here is the shareable link for the tray folder. I hope this helps.
EA StaffSorry for the delayed response; I didn't see your post until now. Thank you!
