Error while launching The Sims 4
I have a problem with The Sims 4 for the last month. After I try launch the game in EA App or in the game folder it just doesn't work, I get the messenge saying "Error. Try to turn the game on later"...
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I actually use just Windows Security as a antivirus. I used Mcafee, but I don't use it for some time already. I also add all EA folders to expections in Windows Security.
In the Reliability Monitor I got this error, I tried to open The Sims 4 a few times to make sure it will be the same one.
Source Controls the DTS audio processing object.
Summary Operation stopped.
Date 13/06/2024 14:18
State The report has been sent
Description Path to the causing application: C:\Windows\System32\DTS\PC\APO4x\DtsApo4Service.exe
Problem signature
Problem event name: BEX64
Application name: DtsApo4Service.exe
Application version: 1.13.0.0
Application timestamp: 6537ac99
Module name with error: dtscnt64.dll_unloaded
Module version with error: 4.10.22.0
Error module timestamp: 634902d8
Exception offset: 0000000000024d2e
Exception code: c0000005
Exception data: 0000000000000008
OS version: 10.0.22631.2.0.0.768.101
Locale ID: 1045
Additional information 1: b4ee
Additional information 2: b4ee5de6a2322745523997a782b35692 S
upporting Information 3: 277e
Additional information 4: 277e19c30fbd5f6bb531ec9e027c37c3
Additional information about the problem Package ID: a83ce4036348fc1a6db535f2654b3747 (2140676513082324807)
@Paula11133222 This error references a component of Asus's sound enhancement software. So please disable it, as described here:
https://www.asus.com/support/faq/1044147/
If that doesn't help, open the Task Manager and kill anything with DTS in its name; any relevant services would likely be in the background processes list. These services would likely restart with Windows, which is normal, so this isn't a fix so much as a useful test.
I have DTS:X Ultra instead of DTS Audio Processing and for some reason I am unable to change any options here. I cannot change the mode of the sound and the only option in Settings is "Check information about DTS" where the only options I can choose is going to their website/twitter/facebook. I cannot turn it off and I cannot open it as an administrator, because it's a system app.
Beside that, in the Task Manager there is DtsApo4Service in the Services tab, it is detained, but it may to me the cause of this error. I tried to uninstall DTS:X Ultra, but the DtsApo4Service was still there, still detained, but the error of the launcher still apeared. I installed it again, hoping I may make this service turn on to then turn it off properly, but it didn't helped. I'm sorry this issue is so problematic and thank you so much for still helping me@Paula11133222 Try disabling the service. Hit Windows key-R, enter msconfig , check the box to hide all Windows services, and see whether you can disable the DTS-related services. Then restart your computer. At worst, if this breaks some functionality, you can reenable the service(s) the same way and restart again.
And please don't apologize for this issue being a bit difficult to address. Aside from the fact that it's not your fault (Asus appears to have made a questionable decision here), it's an interesting problem and fun for me to try to solve.
It haven't work, but I managed to learn some new info about the problem in general. I looked for optional updates on my laptop and the only one there is DTS update - but no matter what, it doesn't want to install. The process cancels almost immediately. The update name is "DTS - AudioProcessingObject - 1.13.0.0" and the instalation error is "0x80070103"
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