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someonesmelon's avatar
someonesmelon
Seasoned Newcomer
7 hours ago

Sims 4 stuck on title screen during start-up

Hi,

I am currenty having an issue with The Sims 4 that seemingly just happened. It was not caused by and update nor by my mods, because I've removed all of them and it happened a couple of weeks after and update (Not the most recent update).

The issue is that my game just seems to kind of freeze at the title screen, the music is playing but it seems to kind of stutter so I am assuming that is also happening to the game.

I have tried almost all the stuff I could find on the Internet, including:
- Repairing the game
-Uninstalling and reinstalling the game
- Updating the EA lancher
- Remove/clear the cache
- Remove/rename the Sims 4 file in my documents
- Starting the game in Offline mode
- Disabling Overlays in the EA App and my graphics card

I have even disabled/changed some audio device settings but nothing has seemed to work.

Is this another bug in the Sims 4 or is it something caused by my PC (Windows 10/11, AMD Radeon RX 6600/6600 XT)

Any help/suggestions would be appriciated!

Thanks in advance.

cc or mods removed
ea app
launching

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 hours ago

    someonesmelon​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    12 minutes ago

    someonesmelon​  Most of the errors in your dxdiag are Edge update failures, which shouldn't have anything to do with Sims 4 (and wouldn't have an effect while you were playing offline).  Still, it's a good idea to clean those up, especially since they're happening so frequently.  So please run a couple of basic checks of your Windows system files:

    • Click Windows key-X and select "Powershell (Administrator)" or "Windows Terminal (Administrator)" , whichever you see
    • In the window that appears, copy and paste "DISM.exe /Online /Cleanup-image /Restorehealth" without quotes, and enter
    • The system will take a little while to validate; if it throws an error, please list it
    • Otherwise, copy and paste "sfc /scannow" without quotes into the window, and enter
    • Post the message you receive


    Restart your computer, open Windows Settings > Update & Security, click the box to check for updates, and if any install, restart again afterwards.

    The two Sims 4 errors are type AppHangB1, which is somewhat generic but can be due to an issue with the graphics driver.  Since your version is a bit old, I'd suggest updating.  But rather than going right to the newest version, try slightly older ones first, which you can find here:

    https://www.amd.com/en/support/downloads/previous-drivers.html/graphics/radeon-rx/radeon-rx-6000-series/amd-radeon-rx-6600-xt.html

    Start with 25.10.2, from October, and if it doesn't work, try the next, then the next, etc.  Stick with the WHQL versions, not the Optional ones.

    When installing a new driver, run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer afterwards and before trying to play.

    And in general, keep in mind that the game might not work correctly after it freezes or crashes if you don't also restart the system before testing again.  Please also keep testing with your Mods folder removed, since keeping mods or custom content in the game can complicate troubleshooting.

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