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Paula11133222's avatar
Paula11133222
2 years ago

Error while launching The Sims 4

I have a problem with The Sims 4 for the last month. After I try launch the game in EA App or in the game folder it just doesn't work, I get the messenge saying "Error. Try to turn the game on later"...
pc
Paula11133222's avatar
Paula11133222
12 months ago

@puzzlezaddict Of course. I change my EA App language, my translation of the error was not entirely correct

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hi @Paula11133222 

    As a test, please go ahead and create a brand new EA account and claim The Sims 4 base game for free on this new account- let me know if you see this error on the new account as well. 

    • Paula11133222's avatar
      Paula11133222
      12 months ago
      @EA_Solaire It actually worked! Does it mean that something is wrong with my EA Account? Because when I returned to my EA Account it doesn't work again
      • Paula11133222's avatar
        Paula11133222
        12 months ago

        I did chatted with EA Support and they couldn't help, they said they gonna check out this issue with team though

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