Error while launching The Sims 4
I have a problem with The Sims 4 for the last month. After I try launch the game in EA App or in the game folder it just doesn't work, I get the messenge saying "Error. Try to turn the game on later"...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerAs a test, please go ahead and create a brand new EA account and claim The Sims 4 base game for free on this new account- let me know if you see this error on the new account as well.
@EA_Solaire It actually worked! Does it mean that something is wrong with my EA Account? Because when I returned to my EA Account it doesn't work again
I did chatted with EA Support and they couldn't help, they said they gonna check out this issue with team though
@Paula11133222 What country are you in, and were you in a different country when you bought or claimed the Sims 4 base game or any packs? Do you use a VPN, and does it help to disable it? I saw another example of this error just now and am wondering if there's anything in common between the two of you.
- @puzzlezaddict I am in Poland and bought/claimed my game in Poland. I don't use VPN, so I don't think it's the case
@Paula11133222 Can you (now) play in a new admin Windows account? Another user with this same error in Sims 3 said that helped them. Please test if you haven't yet since this error showed up. Make the account local, as in, don't link it to your Microsoft account.
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