Error while launching The Sims 4
I have a problem with The Sims 4 for the last month. After I try launch the game in EA App or in the game folder it just doesn't work, I get the messenge saying "Error. Try to turn the game on later"...
Forum Discussion
@Paula11133222 What country are you in, and were you in a different country when you bought or claimed the Sims 4 base game or any packs? Do you use a VPN, and does it help to disable it? I saw another example of this error just now and am wondering if there's anything in common between the two of you.
@puzzlezaddict I am in Poland and bought/claimed my game in Poland. I don't use VPN, so I don't think it's the case
@Paula11133222 Can you (now) play in a new admin Windows account? Another user with this same error in Sims 3 said that helped them. Please test if you haven't yet since this error showed up. Make the account local, as in, don't link it to your Microsoft account.
@puzzlezaddict I did it, but it didn't helped :/
@Paula11133222 Are you still getting the "Sims 4 hasn't been released yet" error, or the old issue, or something else? Please post a new dxdiag as well, just to see what if anything has changed.
@puzzlezaddict Yes, it's still the "Sims 4 hasn't been released yet" error. I add the dxdiag file below.
@Paula11133222 Unfortunately, I don't know how to fix this issue other than that a new (local) admin Windows account has helped some people. It's a pretty new error.
- @puzzlezaddict Thank you for all your help anyway, I learned a lot how to find some simple errors because of that!
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