Every time I open my game, my settings have reset.
It’ll be in windowed mode and all graphics set to low when they’re normally all the highest and in fullscreen
im using an ACER nitro 5 and have tried repairing my game
rtx 3060 graphics
Forum Discussion
13 Replies
@rhianna0811 Settings are stored in the options.ini file, inside Documents > Electronic Arts > The Sims 4. There are a few common causes of this issue. One is an antivirus blocking changes to the options file; here's how you would address it:
Another is OneDrive syncing your files, downloading a copy of options.ini that has the wrong settings. If this might be the problem, try pausing OneDrive syncing, which you can do by right-clicking the cloud icon in the lower-right corner of the screen.
The last common cause is that the options.ini file itself is corrupt. That can be fixed by removing the file and allowing the game to create a new one.
- @puzzlezaddict I don’t have anti virus as it’s a new laptop and I’ve already disabled one drive as I hate it 😂 but I’ll try deleting the options thing and see if that works, where would I find it please?
Windows comes with its own antivirus (Defender) besides practically all new PCs come with a test version of a 3rd party Antivirus. Please check the documentation and do the steps required for the antivirus you have.
Didn’t realise my laptop came with anything 😂 so I’ve got Norton security ultra, though nothing seems to be flagging up as wrong so don’t think it’s that
- @puzzlezaddict I tried deleting it and it worked a couple of times same as before, but after shutting my laptop down and then going back to it a few hours later, it’s reset again
@rhianna0811 What timestamp is on the options.ini file? As I mentioned before, it's in Documents > Electronic Arts > The Sims 4.
What do you mean? It says 18/08/23 23:20 next to it which is when I last shut down, also mine just says options and not .ini - is this important?
@rhianna0811 The .ini will only show if you have Windows set to show file extensions. It's the same file either way.
Each time you are about to play Sims 4, please first check the timestamp on options.ini again, and let me know if and when it's been modified after the last time you played. The idea here is to see if and when it's being altered, or replaced or whatever is happening, and then try to figure out what's interfering.
If the options.ini file has the correct timestamp but your in-game options are reset anyway, that's also useful information, so please let me know either way.
The time stamp always seems to be correct? I don’t know if this is something to do with my graphics card?
- @rhianna0811 Weirdly though it doesn’t reset every single time?
Community Highlights
- EA_Cade11 months ago
Community Manager
