Re: Sims 4 - Packs missing from EA app

So I bought hundreds of dollars worth of packs over the years when it was still Origin. I'd been playing just fine on the EA app for a long while when suddenly one day I go to play and it says I've never played the game and EVERY PACK I'VE EVER PURCHASED NEEDS TO BE PURCHASED AGAIN! I've tried everything. Restarting, repairing, clearing cache, reinstalling... I don't give a **bleep** about my saves or anything I JUST WANT WHAT I BOUGHT PLEASE HELP ME!