I recently purchased several expansion packs for my kid's account. Every time she starts the game up, she has to "X" out of a popup for each expansion pack that was installed. Is this a glitch? Can these popups be removed? Would greatly appreciate any help.
d5fc0c1469536b75 The pop-up should only appear once, unless you delete the file that contains the flag that indicates you've already seen it. That file is ReticulatedSplinesView, in Documents > Electronic Arts > The Sims 4. If the file is corrupted, which can happen, it might not change, which would explain the issue. So try deleting it, to create a new file; hopefully you'd only see the pop-up one more time.
If this doesn't help, is any other content missing from the user folder, for example saves? It's possible the files are being synced and removed from the computer, but it would be odd to only have one affected file.
puzzlezaddictthank you for the reply. I had seen a recommendation to delete the Reticulated file you mentioned in another topic as well. I have tried that, but unfortunately no luck. I have also tried deleting the option config and user data files which I had seen suggested elsewhere and still no luck.
To answer your other question, there doesn't appear to be any missing saves. My daughter is able to start the game and resume without issue. I don't know what other content might be missing from the game folders.
d5fc0c1469536b75 As a test, try launching the game twice in a row with the computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play. You'll see the notification again the first time, but hopefully not the second. Either way, that will narrow down the source of the issue.
Separately, you can try repairing the game (EA App > Sims 4 > Manage > Repair), and deleting the GameVersion.txt file in the same Sims 4 user folder as the other files. Or you can rename the entire user folder, to prevent the game from reading any of its info. The idea here is to get a clean ReticulatedSplinesView in the new folder that you can transfer back to the old one. You'll need to launch the game multiple times to see the pop-up, so don't think it's solved just because the first launch doesn't have one.
