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Kxndergarten's avatar
Kxndergarten
Seasoned Newcomer
2 days ago

Failed to launch game

Hi, so since yesterday I've had issues with launching the game, and I've tried so many things that I actually reinstalled my whole game. 

Putting -dx9 in properties works, and my drivers are up to date, HOWEVER, I cannot launch the game with saves, tray or mods. No matter which one, it won't launch at all.

I literally don't want to lose my 10 years of saves to start again, I simply cannot fathom starting from scratch. 

2 Replies

  • Kxndergarten's avatar
    Kxndergarten
    Seasoned Newcomer
    14 hours ago

    C:\Users\User\Documents\Electronic Arts\The Sims 4\

    I've checked and nothing seems out of the ordinary with the antivirus, it was stated that a quick checkup was done and everything, and it seemed fine.

  • Kxndergarten​  Please list the location of the user folder, as the game sees it:

    https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

    You can write [username] instead of your actual username, but leave the rest intact.

    Please also let me know whether your antivirus lists any recent Sims 4-related actions.  If it does, you can whitelist/exclude the game, or you can temporarily disable the AV as a test.  As long as you don't do anything else as the same time, your computer should be safe; just remember to reenable it afterwards.  The fact that the DX9 version works may be AV-related, as the two versions use different executables and therefore look like different applications.