Family Portrait Disappeared?
I've recently started playing the sims 4 again, and wanted to place the family portrait (the free one from the mobile app) But noticed i no longer had it in my game? I redeemed it when it was ...
Forum Discussion
"so i went in the game and searched for it, but with no luck."
I've tried, Its not there.
I've searched several times for it both before and after repairing the game and reinstalling the game, but it doesn't show up ☹️
I've tried, Its not there.
I've searched several times for it both before and after repairing the game and reinstalling the game, but it doesn't show up ☹️
The only thing I can suggest is to contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support
- support told me to ask on the forums.
To Contact support was my first thought, but they couldn't help me :-/It is tied to your account so provided you haven't logged in to another account it should be there. Try doing a factory reset as described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
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- EA_Cade11 months ago
Community Manager
