If you need help concerning your account, no one here will be able to help you, cause these are private matters that cannot be discussed in a public forum. Contact an EA Game Advisor instead
EA Game Advisors can be found through live chat or call back. Options may vary depending on your region and the time of day.
- https://help.ea.com/en/contact-us/
- Click on the orange NEXT button
- Select a platform
- Click on the orange NEXT button
- Select a topic and describe your problem in a few words
- Click on the orange NEXT button
- Click Chat Now to chat with an EA Game Advisor or choose the call-back option to have an EA Game Advisor call you.
In Details here: How to contact a Game Advisor using the new EA Help page
