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felixiro's avatar
felixiro
New Novice
2 months ago

First Time Install -> Crash On Launch

Hello! Not sure where else to turn. I have done 2 complete uninstalls/reinstalls of both the EA app and TS4. Have removed all expacs. I have cleared cache. I have ran as administrator. I have updated...
crashing
ea app
launching
no cc or mods
  • puzzlezaddict's avatar
    puzzlezaddict
    2 months ago

    felixiro  This StackHash error, and I'm sure you can see there are a lot of them, is currently mostly related to ReShade or GShade.  Hopefully if you did initially install either of those, you removed it when uninstalling and didn't add it back, but I do want to mention it.

    The usual cause of this error over the past couple of years has been a software conflict, most commonly a Razer app.  So if you have any of those—Game Manager Service, Cortex, Synapse, whatever—please uninstall them for now.  You may be able to reinstall later, but please test without the apps.

    If that doesn't help, please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

felixiro  This StackHash error, and I'm sure you can see there are a lot of them, is currently mostly related to ReShade or GShade.  Hopefully if you did initially install either of those, you removed it when uninstalling and didn't add it back, but I do want to mention it.

The usual cause of this error over the past couple of years has been a software conflict, most commonly a Razer app.  So if you have any of those—Game Manager Service, Cortex, Synapse, whatever—please uninstall them for now.  You may be able to reinstall later, but please test without the apps.

If that doesn't help, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

  • felixiro's avatar
    felixiro
    New Novice
    2 months ago

    EDIT: It was all Razer Synapse software. Simmers be ware!

    Hello puzzleaddict!
    Thank you so much for the quick and clear response. I'm a beginner when it comes to troubleshooting things, so I don't always know where to look first.

    I was able to get the game to launch with a clean boot, meaning it was definitely a background software conflict. I'm not sure what ReShade or GShade are, but I did turn off all Razer software. I'm planning on slowly reintroducing other programs to the system, and will update with which one is the culprit, when I eventually get it to brick the game again. 

    In the meantime, we've got a green plumbob and a new house on Willow Creek!
    Thank you again, I really do appreciate your time and help with getting this sorted! You're a sim-saver! :D

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