[FIXED] Game Crashes after November 2020 Patch - READ FIRST POST
UPDATE Nov 19, 2020
The audio crashing have now been fixed on all platform which is why I'm closing this thread so folks that still have issue can get individual help.
Please do as follow if you're still having issues
- If your have game clock freezing and then the game crashes, please use this thread: [CURRENT ISSUE] Game Freeze/ Extended Loading Times/ Save Game Bloating
- If your save game doesn't load and you're on a mac, post here:
- Check the section here: Other Current Tech Issues to see if you're issue is a bit different and use the appropriate thread.
- If you have another issue, please create your own thread in the appropriate tech section for your platform.
UPDATE Nov 17, 2020
The team has just released a small patch to address the crashing issues.
Please update your game and if you added -nosound to your Origin/steam, simply remove the line to get your sound back.
Patch for console is in the work but no date was given by EA.
If you are still having issues, please provide info asked in the spoiler tag in the section: Info to provide
If you are on a Mac and have issues with loading the game at all (endless loading screen): Please try repairing the game through Origin (potentially several times). If you still have issues, post here: 11.17.20 patch - game won't stop loading
Since Patch 1.68.154/1.33 the game is crashing on PC, Mac and PS4 (XB1 had crashing issues before but doesn't seem to be as much affected as the other platforms with the current crashes. The crashes seem to be related to an error with the audio (although there's other issues, see below).
To keep this forum tidy, I've created this collection thread for everyone on PC to post in. This thread is for Crashing to the Desktop (this means that you can play the game and then it suddenly closes down without an error). If that's not what you're seeing, please check the threads linked in Other Current Tech Issues if there's already a thread for your issue and you can post in and if not, create your own.
If you are not on PC, please use these threads for your platform
PS4: Random Crashing Patch 1.33
Mac: Sims 4 - Crashing November Update
XB1: Crashing during travel, saving, build mode
The issue has been acknowledge by EA at the official forum and there's also an ingame message informing you (only shows once). According to the ingame message, they aim to fix this by Nov 20th 2020.
- SAVE OFTEN
- Backup our saves
- Remove your mods. Many are outdated. See this list for an overview
- Disable your audio (Instructions below)
- In your game options (Audio) set audio quality to low (Instructions below)
- In your game options (Audio) remove the tick next to Enable Mood Stings (Instructions below)
- Update your graphics drivers
- Try play in offline mode
- Make sure your .net Framework is properly installed. Try suggestions here: Execution cannot proceed because MSVCP140.DLL was not found
- Make sure your Windows is all updated.
- Be patient (thank you for that)
HOW TO DISABLE AUDIO
Adding the -nosound argument on PC and Mac disables audio at a core level to avoid the audio-related crashes for the time being.
Origin (PC/Mac)
- Go to “My Game Library”.
- Right click on The Sims 4 and select “Game Properties”.
- Select the “Advanced Launch Options” tab.
- In the “Command line arguments” text field, add -nosound and select “Save”.
Steam
- Go to “Library”.
- Right click on The Sims 4 and select “Properties”.
- Click the “Set Launch Options...” button.
- Add -nosound in the text field and click “OK”.
PS4
- You can try adjusting the master volume in the Game Options to be 0%. We have had mixed results with this.
HOW TO ENABLE THE SOUND AGAIN
HOW TO CHANGE AUDIO QUALITY AND MOOD STINGS
- Start the game
- On the main menu click on the three dots in the upper right corner
- Choose the Tab Audio
- Set Audio Quality to Low and remove the tick next to enable Mood Sting
- Click Apply changes
- Play the game
As some people are still experience crashing, please provide the info asked below in the spoiler tags.
When posting in here, please make sure you tested without mods/cc before doing so to make sure your crash isn't mod related.
Please provide the following info when posting (please post all the info in one post. It helps tremendously if you have all your info in one dedicated post. If you edit that post, just also make a new post saying, you've updated your info.
- Your Computer's DxDiag
- If you have, the following file: Documents\electronic arts\the sims 4\lastcrash.txt
- The following file: Documents\electronic arts\the sims 4\config.log
- Are you using mods/cc in your game (if so, PLEASE test without before posting)
- At what point does your game crash ? Is there any particular point ?
- Are you only having crashes on existing saves or also if you start a new one for testing purposes ?
You can upload DxDiag and config.log directly to your post.
For any lastCrash files, either create a rar (download WinRar for that) file and upload that or copy/paste the content of the file to a post inside spoiler tags (the icon next to the strike-through)
The following issues are different and do not belong in this thread. If you post here, it can happen that no one will help you as this thread is for EA to find information if they need more. It's not read in full by any community tech helper helping out in this forum.
The executable file of the Sims is currently being flagged as malicious software by almost all Security programs. Add Sims as exceptions, you'll find more info in the threads linked below. There's different errors going on because of this.
At the same time of the patch, there was also a Windows .net update, so on top of the crashes, the malware issue, folks are also having issues with the VC++ Redistributes. Also see threads for that.
- Experience long loading times or complete game freezes ? Use this thread: [CURRENT ISSUE] Game time stops/ Game Freeze/ Extended Loading Times
- Your game doesn't start at all. You can't open it. Use this thread: [CURRENT ISSUE] Sims 4 doesn't start - No Error Message (Patch 1.68.154)
- You get a VCRuntime Or MSVCP140.DLL Error. Please try suggestions here: [CURRENT ISSUE] Execution cannot proceed because MSVCP140.DLL was not found
- You get an Error Code 0xc000007b. Please post here: Error Code 0xc000007b Preventing Game Startup
- You get an Error Message: Ordinal Not Found. Please try suggestions here: TS4.exe - Ordinal Not Found
- If you loose sound (without having disabled it), please post here: [CURRENT ISSUE] Muted Sounds
- You get an error message that the game is already running, use this: [CURRENT ISSUE] Game won't Open says "already Running"
- Can't load your save and you are on a Mac, post here: 11.17.20 patch - game won't stop loading
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Further Common issues can be found in this thread: [READ FIRST] Important Threads and Known Issues
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For Bugs, please post in the Bug forum (check if your issue was reported before). Create ONE thread per issue you encounter.
Issues that are probably related and are fine in here
- Immensen Lag and Memory Leaks
- Audio starts to crackle
There are currently two crashes that have been pinpointed to something specific, you can use these threads if that's the cause for you
- Obtaining sentiments causes the game to crash
- Game Crashes in Forgotten Grotto (This is for the Forgotten Grotto lot accessible from Oasis Springs big lot and NOT the vampire world Forgotten Hallow)
Hello all.
While the team is hard at work investigating these crashes, SimGuruNick posted some information here that may be helpful:
https://forums.thesims.com/en_US/discussion/983645/crashing-with-the-november-10-update
Thanks to everyone that has provided information and save files thus far.
