We believe this is fixed now. If anyone is still encountering this issue, please let us know.
Does the game show up properly in Origin and are you connected ?
I am connected to the internet and my origin account is also connected to the sims 4
Try deleting your Origin cache: http://sims4.crinrict.com/en/2014/09/delete-origin-cache-files/
Merged your post. Also try above
There might be an issue with your account. I think it's best if you contact a game advisor
Game advisors can be found through live chat or call-back
In Details here: How to contact a Game Advisor using the new EA Help page
EDIT: Could you also please provide the info asked here: http://answers.ea.com/t5/The-Sims-4/Must-Have-The-Sims-4-Connected-to-Your-EA-Account/m-p/5763190#U5763190
Community Manager
