Frozen Loading Screen

geminic0528  Did you restore any user content (saves, mods, etc.) after doing a factory reset?  Have you downloaded any Gallery content since then?  In other words, is there any content in Documents > Electronic Arts > The Sims 4 other than what the game has generated on its own?  If so, or if you're not sure, please move this Sims 4 folder to the desktop and try playing again.

If that doesn't help, or you didn't add back any content at all, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.