S2W23 Do you still need help? If so, please try playing a different household in this same save and see whether you get the same issue. You don't need to save your progress; this is just for testing.
If the other household is unaffected, try moving your main household to a different lot, something empty or EA-made, nothing from the Gallery or your own library. You don't have to save here either.
If the other household has the same problem, try a new save. If that has the problem too, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.