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Mllepajl's avatar
Mllepajl
Newcomer
4 days ago

Gallary keeps crashing my sims

When I enter CAS to add or make new Sims, it works fine, but when I open the gallery, it crashes my Sims immediately.  Same with building. The gallery crashes my game. Has anyone experienced this since the update?

1 Reply

  • Mllepajl​  Sorry for the late reply.  Please check your antivirus for any recent actions involving Sims 4 or the EA App.  If you find one, whitelist whatever you see there.

    If that doesn't help, are you able to test with a different internet connection?  For example, if your computer has wifi, you could set your phone as a mobile hotspot, using data rather than your home network.  The idea is to find out whether the problem is your connection or something else.