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JellyBabiex's avatar
JellyBabiex
Rising Rookie
5 years ago

Gallery constantly inaccessible, llamas all over the map, lots keep disappearing

So my game's kind of in a crisis. I keep traveling to a lot, only to find that the lot is completely empty for some reason once the sim arrives. That wouldn't be the worst problem in the world EXCEPT THAT I can't even download a lot from the gallery to play with because each time I try to access it there's a new problem. Red X's start appearing over every download and each one says that it 'could not be located'. Sometimes, the gallery asks me if I want to connect and then loads infinitely (never times out).

I've tried disabling firewalls, toggling online in the origin client, clearing caches and repairing my game multiple times but nothing has helped.

ALSO there are llamas all over all of my maps. It's getting to the point where I can't see any of my lots and have to hope my cursor scrolls over the lot location in just the right way to play the game at all.

Now, I know what you're going to say-it's because I have a ton of mods and cc and also my laptop has diminishing storage space. HOWEVER, I have been able to replicate these glitches with no mods or cc installed and have deleted many files from my computer just to make the game work and the problems persist. I'm pretty much at a loss as to what should be done about these issues that are making the game unplayable for me.

Many lots also throw errors like the type attached for me when i just try to visit them. Any help?

pc

5 Replies

  • JellyBabiex's avatar
    JellyBabiex
    Rising Rookie
    5 years ago

    I am using a Windows PC, I have two screenshots of my system info attached. I have both windows firewall and malwarebytes but I have origin, origin games, and TheSims4_32.exe and TheSims4_64.exe labeled as exceptions. My firewall is off and I clicked 'connect' and left it on all night, it never timed out and when I opened up my laptop this morning it was still loading. 

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @JellyBabiex RedX are usually an issue that the gallery can't download images to your user folder - either cause the game can't connect to the gallery at all or if something is blocking the user folder.

    Does malwarebytes have some kind of ransomware protection ?

    As for the llamas, that's usually a corrupt installation or save. Do you have it on all your save games ?
  • JellyBabiex's avatar
    JellyBabiex
    Rising Rookie
    5 years ago
    @crinrict
    Thank you that's good information to know. As far as I understand what I've read, malwarebytes only offers ransomware protection for premium users, and I am using the free edition.

    I don't have the llama issue on my other save-games, no. Is there anything that can be done to salvage the save-game where this is occurring? I've put like...a lot of time into this save.
  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @JellyBabiex Can you access the household manager and your households ? If so, you might be able to save all the sims in the gallery as well as the houses and place them in a new save. You'll loose relationships and inventory that way though.

    You can also send me your save if you want and I can check if it behaves the same way for me. Instructions in my signature.

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