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slothlover888's avatar
slothlover888
6 years ago

Gallery freezing

Every time I go into my personal gallery and click the 'show cc' button (right under the advance tab), my game freezes and I have to shut down my computer. I've waited an hour to see if maybe it was ...
pc
slothlover888's avatar
slothlover888
6 years ago

Thank you so much for responding!! Yesterday I had to back up all of my files to 2 different USBs (since there was so much), and I followed the forum. It still didn't solve the issue for me, so I decided that I might as well reinstall the game, so that's what I did. I unfortunately still have this issue, and I have no clue what to do. I currently have no mods/cc on my computer, and I have it disabled in my game. Once again, thank you so much for helping! 🙂

  • DonroaAkashu's avatar
    DonroaAkashu
    Seasoned Ace
    6 years ago

    @slothlover888   I am not actually sure I understand what you have done so far, sorry 🙂

    So I will try to recap:

    Since you say that including CC in the search in the Gallery, and if by personal you mean your Library tab in the gallery from within game; then my thought is that you have a faulty CC file in your user folder. This is why I wanted you to try in a new folder, and to follow the troubleshooting step of adding back your files one at a time, or little by little, or by the 50/50 method, to see when the issue appears, and so perhaps figure out if, and if so which, CC you need to update/discard.

    Have you done this:

    Rename The Sims 4 folder located in Documents>Electronic Arts
    Started the game
    Created a new save

    Opened the gallery
    Checked the box to include custom content
    and your Gallery Library in-game freezes; then it would help if you post info on your computer. Here is how:
    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

    If you have moved back all your files from your old The Sims 4 folder to the new one I think another reason for the gallery being slow, besides the files in the folder Mods; is if you have a lot of files in the Tray folder (also in The Sims 4 folder).

    Then exit the game, and move them out (to for instance your Desktop for safe keeping) and delete the cache folder in the Sims 4 folder, and perhaps also the onlinethumbnailcache folder, and then try again. If the screen does not freeze then, you can try to only keep a number of files in the Tray folder, and store the others in a safe place until you want to use them.

    Let me know if I should elaborate on anything.

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