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RiotReilly's avatar
RiotReilly
7 years ago

Gallery not showing my uploads

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Update on 2/21/2019
What expansions, game packs, and stuff packs do you have installed? All expansion and game packs, laundry day, fitness stuff, romantic garden stuff
Steps: How can we find the bug ourselves? No idea
What happens when the bug occurs? My profile doesn't show anything I've uploaded since the start of the game. I've uploaded around 45+ things and can't see any of them.
What do you expect to see? All of the things I've uploaded like everyone else.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? No

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I have 47 items uploaded but can only see 4 households that I made at the very start of the game. I've tried repairing my game, removing all custom content, and pretty much everything else I could find online to fix it and nothing has worked. If I search for my name I can't see anything either. Help please! I will try to check back often.

pc

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  • kreatora's avatar
    kreatora
    Hero (Retired)
    7 years ago

    @RiotReilly 

    It looks like in your game folder, your connection settings to your Profile in the Gallery are damaged.
    You need to do a factory reset of the game folder.


    You will lose nothing. You will have still your saves and library

    Step 1. Rename The Sims4 folder to "The Sims4 old"
    Step 2. Fix the game in Origin

    Origin/Library - right click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.

    Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
    Step 4. Check if you still have this problem in the newly created game folder

    If the problem disappeared

    Step 5. Delete in the new game folder following folders:
    "saves" and Tray.
    Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
    Step. 7, Paste this folder in a newly created game folder.
    Step 8. Do the same with Tray folder
    Step 9. Copy and paste your mods and CC from old mods folder to new one.
    First copy the scripts mods every time checking if game is working properly. If you have a lot of CC try 50/50 method

    Step. 10. If all is OK - delete The Sims4 old folder. Now you will have only one game folder which is working properly and you will see all uploaded objects in your catalog in Gallery

    I don't work for EA

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