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KateHanami's avatar
KateHanami
3 years ago

game and DLC disappeared from collection when installed from steam

I had The Sims 4 for years, before EA Play was annouced I saw "now free to play" on steam so I clicked and thought nothing at it the problem is, I had vampires, cats and dogs, and werewolf DLCs, an...
pc
KateHanami's avatar
KateHanami
3 years ago
@EA_Solaire both are corrected, I have bought the base game on Origin a few years ago and few DLC over the years
the issue happened when I installed on Steam and updated through EA App
both the Origin version and the DLC I have in that version is gone, and it only let's me launch the version I own in Steam that means without any DLC as I did not purchase any
and I'll not risk buying a different DLC on Steam "just to test it" and risk have to buy the ones I already own again
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@KateHanami 

It sounds like you may be logging into the EA App with the wrong EA account- please check your Order History in the app for any purchase history of your DLC. If you're not seeing any purchase history for any DLC there, it means you're on the wrong account, and you'll need to login to the EA App with the same account that you originally purchased all your content on. 

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