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mywonhui Thanks for the dxdiag, and sorry for the late reply; I've been away from the forums for a while.
Please update the BIOS for your motherboard. I believe this is your board, but double-check the model before trying to install the new BIOS:
https://www.gigabyte.com/Motherboard/B760-DS3H-AC-DDR4-rev-1x/support#support-dl-bios
If that doesn't help, boot into BIOS and disable CPU Turbo Boost, which will be under Advanced settings.
Vilsonia Your dxdiag has the same python37_x64.dll errors as the other player's, but you've already installed the newest-available BIOS, and I don't know whether your laptop's BIOS has the option to disable turbo boost. If it does, it might be called something slightly different, but "turbo" should be in the name. So please have a look.
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