@xjustynex30 That's exactly the info I was looking for: Sims 4 is crashing with a breakpoint error (0x80000003 means breakpoint error in case you're wondering). This in turn can be caused by a number of different problems, so I'd rather see a crash dump from the game instead of guessing. There should be a file from the most recent crash, at least. Click Windows key-R and copy and paste this:
%LocalAppData%\CrashDumps
When you enter, you'll see a list of .dmp files. If one of them is from Sims 4, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here. If you see a crash dump that was written at exactly the time the game crashed, I'd like that too. But in either case, please only upload files from the time of the most recent crash.
@xjustynex30 Sorry for the late reply. I didn't see anything useful in the crash dump, so I asked for a second opinion, and that opinion is also that there's not much useful in the dump, only more of what we already knew (breakpoint error). So this becomes more about eliminating the usual causes until we find something. On that note, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
hi, just a quick update, i managed to fix the issue.
i had a virus on my laptop so once i done a scan and got rid of it , the game stopped crashing.
hope that helps anyone that may have the same issue in the future
