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myBTSims's avatar
myBTSims
New Rookie
5 years ago

Game crashes after 15 min

Product: The Sims 4


Platform: PC Windows 10: Up-to-date


Language: Italian


How often does the bug occur? Every time (100%)


Game version: 1.68.154.1020 (64 bit)


Expansions /game packs / stuff packs: 

Cats and dogs, City living, Dine out, Discover university, Eco lifestyle, Get famous, Get to work, Island living, Outdoor retreat, Parenthood, Realm of magic, Seasons, Spa day, Vampires, Movie hangout stuff, Toddler stuff, Spooky stuff, Perfect patio stuff, Moschino stuff, Tiny living stuff, Nifty knitting stuff, Vintage glamour stuff


My game loads just fine, a little slow as per usual, but it loads. I can select and play with my save files, but after about 15 minutes, without any warning or message, it crashes, causing the shutting down of my laptop.


What do you expect to see? To be able to play the game as before the November update, without crashes.


Have you installed any customization with the game, e.g. Custom Content or Mods? 

I usually have mods and CCs enabled, but I tried all the suggested troubleshooting measures without those, and the problem still persists

 
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Patch on November 10 2020 + 17/11/20 patch

I tried removing my mods and CCs, reparing the game via Origin, restarting my PC and the game, creating a new save file and a new family and it still crashed after 15-20 minutes or so, shutting down the PC as well

The crashes happen both with and without mods & CCs

I tried the suggested work-around, disabling sounds via Origin's advanced settings, the problem persists

I tried playing in off-line mode, the problem persists

The only other bug I was able to spot before the very first crash, was that my sims couldn't use stairs

My game worked fine before the November update - a bit slow, but FINE - (with many mods and CCs too). Please, help! 

Thank you in advance!

My PC: HP Pavilion dv6 Notebook PC

Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz 2.50 GHz

RAM: 6,00 GB

Adding a pic of my latest save files for reference, since I saw some people in the thread talking about saves being bigger

Edit By Crinrict: Split from other thread, Adjusted Titel

pc

21 Replies

  • myBTSims's avatar
    myBTSims
    New Rookie
    5 years ago

    I have at least one bloated save file and crashes after 10-15 mins in game, but no lags, no excessive waiting time for saves to load etc

    I deleted homeless sims via MCC Command Center and deleted Winter Fest from my calendar, assuming is that Father Winter issue, but Winter Fest haven't occured yet in my game since the update, does it still count?

    And when I was checking through MCC, there were no extra adult sims in the NPC hidden category, so I don't get it

    I installed the Shoul Fix SIAFU Error mod, just in case, but didn't actually get that error message

    The game is for sure using up all my RAM cause the crashes just shut down my PC as well, and this never happened before

    I'm currently trying to save my sims on the gallery, but I hardly manage to upload two or three families per session before the game crashes...

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago

    @myBTSims save files sizes can vary a lot. Saves that have large houses are bigger than others. The question is if you have a sudden increase compared to the ver files. If you don't have extra father winters, then it's most likely not the issue.

    Does it occur on all lots for you or only a specific one ?

    If you sent me your save I can check it out. 

  • myBTSims's avatar
    myBTSims
    New Rookie
    5 years ago

    I'm currently trying to upload my two main saves on dropbox, but it will take a while...bad connection today.

    Anyway, I'll attach a pic of my save files folder cause I can't really tell, honestly (at the bottom)

    And after restarting the game many times, earlier today, just to save my sims on the gallery, I have this lastUIException_63742529493

    I used mainly three houseolds in two different saves and the crashes occured every time. But it crashed even when I was in CAS

    And I tried removing all my CCs and mods and starting a new save + family a few days ago, but it crashed all the same

    My PC is not particularly powerful, but this is the first time I'm having these issues and only with the game

    Thank you for the reply, as soon as my link will be ready, I'll send it to you!

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago

    @myBTSims I split your thread.

    After looking at your save I don't think you issue is related to the other. Your save is just really big and since you have 6 GB I believe that it crashes out-of-memory.

    I started your game and my computer used almost 5 GB of the RAM.

    If you have other things running that can lead to an out of RAM crash.

    Do you have any crash logs in your doc folder ?

  • myBTSims's avatar
    myBTSims
    New Rookie
    5 years ago

    @crinrict No, no crash logs 

    That save has always been quite big and I could play it normally till just before the patch, no crashes at all

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago

    Could you please post the following info

    1. Your Computer's DxDiag
    2. If you have, the following file: Documents\electronic arts\the sims 4\lastcrash.txt
    3. The following file: Documents\electronic arts\the sims 4\config.log

    You can upload DxDiag and config.log directly to your post.

    For any lastCrash files, either create a rar file and upload that or copy/paste the content of the file to a post inside spoiler tags (the icon next to the strike-through) 

    Also could you try playing in windowed mode and check on your RAM usage while you play ? How high does it go ? How much is used of your overall RAM ?

  • myBTSims's avatar
    myBTSims
    New Rookie
    5 years ago
    Spoiler
    <?xml version="1.0" ?><root>
    <report><version>2</version><sessionid>686f9dae0b29e9c45fc6826c</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2020-12-01 17:51:48</createtime><buildsignature>Local.Unknown.Unknown.1.68.156.1020-1.200.000.477.Release</buildsignature><categoryid>(AS)widgets.GameEntry.Launcher.controls::InterstitialMessageDialog</categoryid><desyncid>686f9dae0b29e9c45fc6826c</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10; at widgets.GameEntry.Launcher.controls::InterstitialMessageDialog/OnEnterFrame()&#13;&#10;rtim=4832&#13;&#10;Client Session Time: 40.18&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;Origin Version: 10,5,88,45577&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 7 6.1.7600 GPU: Intel(R) HD Graphics 3000 aticfx64.dll 8.17.10.1404, GUID: D7B78E66-4266-11CF-F076-5738B7C2C535&#13; &#10;</desyncdata></report>
    </root>

    Here you go... @crinrict 

    And I copy-pasted the text from the last UIException I was mentioning yesterday

    As I mentioned before, I tried to remove all CCs and mods, repairing the game and playing in a new save file and with a new family, only two sims randomly generated and placed in a basic starter home from base game, and the crash occured all the same.

  • myBTSims's avatar
    myBTSims
    New Rookie
    5 years ago

    I usually play with mods on, so yeah, at times I get that log and other last exceptions

    Right now, I just sent it because I was wondering if it may be related to the crashes... 

    I'll test it without mods 

  • myBTSims's avatar
    myBTSims
    New Rookie
    5 years ago

    Ok, I removed all my mods and CCs, played as much as I could (15 mins) then it crashed and I couldn't save

    No logs this time around. Those are related to mods, clearly, and I always tried my best to keep mods updated.

    Anyway, I don't know, looks like I won't be able to play anymore

    Do you think that uninstalling the game and re-installing only some  of the expansions will do the magic?

    To be honest, I still find it odd because I installed two more packs (1 game pack and 1 stuff pack) just before the november patch and played for a few weeks with all my mods, CCs and in that same save file #3 without any kind of problem, crash or new error...So, really, I don't know...

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