Game crashes after 15 min
Product: The Sims 4
Platform: PC Windows 10: Up-to-date
Language: Italian
How often does the bug occur? Every time (100%)
Game version: 1.68.154.1020 (64 bit)
Expansions /game pac...
Forum Discussion
I'm currently trying to upload my two main saves on dropbox, but it will take a while...bad connection today.
Anyway, I'll attach a pic of my save files folder cause I can't really tell, honestly (at the bottom)
And after restarting the game many times, earlier today, just to save my sims on the gallery, I have this lastUIException_63742529493
I used mainly three houseolds in two different saves and the crashes occured every time. But it crashed even when I was in CAS
And I tried removing all my CCs and mods and starting a new save + family a few days ago, but it crashed all the same
My PC is not particularly powerful, but this is the first time I'm having these issues and only with the game
Thank you for the reply, as soon as my link will be ready, I'll send it to you!
@myBTSims I split your thread.
After looking at your save I don't think you issue is related to the other. Your save is just really big and since you have 6 GB I believe that it crashes out-of-memory.
I started your game and my computer used almost 5 GB of the RAM.
If you have other things running that can lead to an out of RAM crash.
Do you have any crash logs in your doc folder ?
@crinrict No, no crash logs
That save has always been quite big and I could play it normally till just before the patch, no crashes at all
Could you please post the following info
- Your Computer's DxDiag
If you have, the following file: Documents\electronic arts\the sims 4\lastcrash.txt- The following file: Documents\electronic arts\the sims 4\config.log
You can upload DxDiag and config.log directly to your post.
For any lastCrash files, either create a rar file and upload that or copy/paste the content of the file to a post inside spoiler tags (the icon next to the strike-through)
Also could you try playing in windowed mode and check on your RAM usage while you play ? How high does it go ? How much is used of your overall RAM ?
- Spoiler<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>686f9dae0b29e9c45fc6826c</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2020-12-01 17:51:48</createtime><buildsignature>Local.Unknown.Unknown.1.68.156.1020-1.200.000.477.Release</buildsignature><categoryid>(AS)widgets.GameEntry.Launcher.controls::InterstitialMessageDialog</categoryid><desyncid>686f9dae0b29e9c45fc6826c</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference. at widgets.GameEntry.Launcher.controls::InterstitialMessageDialog/OnEnterFrame() rtim=4832 Client Session Time: 40.18 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 Origin Version: 10,5,88,45577 Modded: True SystemInfo: Windows 7 6.1.7600 GPU: Intel(R) HD Graphics 3000 aticfx64.dll 8.17.10.1404, GUID: D7B78E66-4266-11CF-F076-5738B7C2C535 </desyncdata></report>
</root>Here you go... @crinrict
And I copy-pasted the text from the last UIException I was mentioning yesterday
As I mentioned before, I tried to remove all CCs and mods, repairing the game and playing in a new save file and with a new family, only two sims randomly generated and placed in a basic starter home from base game, and the crash occured all the same.
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